Bottom Line

"Vori has NCR beat on everything.”"

^{Aaron, Owner} 

By switching from NCR to Vori:

+4.5% in Total Net Sales

+53% Order Count

-50% Less Time Checking Out Customers

Overview

Big T IGA modernized its operations with Vori’s all-in-one grocery POS, operations, and loyalty platform, cutting checkout time, simplifying training, and increasing sales while staying true to its mission of serving the Big Timber community with heart.

In the heart of Big Timber, Montana, a town of just over 2,000 people, Big T IGA stands as the beating heart of the community, serving as its only grocery store and a gathering place for generations.  Owner and operator Aaron has built a business rooted in quality, trust, and genuine connection. “We’re the only grocery store in town,” Aaron says. “People come in not just to shop, but to connect. Our front doors are always swinging with conversation.”

Challenge

"NCR charged me thousands a year just to answer the phone. I was even buying parts off eBay to keep the registers running."

^{Aaron, Owner} 

‍Costly & Slow 

Running a small-town grocery store means doing a lot with a little. For years, Big T IGA relied on NCR, an expensive, outdated system that slowed down operations and frustrated staff.

Hard to Train

Training new employees was difficult, reports were hard to access, and daily operations demanded too much manual effort. Aaron knew his team needed technology that could keep up with the pace and spirit of his store, something built for independent grocers like him.

Solution

"Vori was built for grocery stores like mine, not restaurants or retail.”

^{Aaron, Owner} 

Made for Grocery

When Aaron’s IGA representative introduced him to Vori, the timing couldn’t have been better. “I was sold right away,” Aaron says. “Vori was built for grocery stores like mine, not restaurants or retail.”

Easy Install

Installation was seamless and surprisingly quick. “It was the easiest install I’ve ever experienced. We were up and running in a day with EBT, credit cards, and everything working perfectly.”

Easy-to-Use

Vori’s intuitive interface instantly clicked with his team. “It’s like using a smartphone,” Aaron explains. “I’ve hired more help since installing Vori, and training has been a breeze.”

Results

"We’ve got nearly 300 members, and I’ve seen a clear lift in sales. Customers love punching in their number, they’re excited about the points.”

^{Aaron, Owner} 

With Vori, Big T IGA gained a faster, smarter, and more connected way to serve its shoppers. Checkout times are shorter, reports are easier to pull, and the store’s loyalty program is thriving.

Cash flow has also improved thanks to next-day payouts. “It’s made a big difference,” Aaron notes. “There’s just more money at the end of the week.”

These efficiencies allow Aaron and his team to focus on what really matters: the people walking through the door each day.

Why It Matters

For Aaron, technology is only as good as the people behind it. “Vori has NCR beat on everything,” he says. “Even if they cost more, I’d still go with Vori. They treat you like people.” Vori’s customer support and commitment to independent grocers align with the same values that define Big T IGA, honesty, care, and community.

With Vori, Aaron has found more than a POS system. He’s found a partner that helps Big T IGA keep serving its neighbors with the same care and pride that’s defined the store for more than 30 years.

About Big T IGA

Founded in 1989, Big T IGA is the only grocery store serving the Big Timber, Montana community. With a focus on quality, freshness, and friendly service, Aaron and his team have turned their store into a local gathering place, proof that small-town grocery can thrive with big-hearted service and the right technology partner.

‍

‍

‍

‍

‍

‍